Last updated: 7 May 2026
South East Frags is an Australian online aquarium store selling aquarium-related products, including coral frags, livestock and dry goods.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, contact us, or interact with our store.
Website: https://southeastfrags.com.au
Contact email: sales@southeastfrags.com.au
1. Personal information we collect
We may collect personal information that is reasonably necessary to operate our online store, process orders, arrange pickup or delivery, respond to enquiries, and provide customer support.
- your name
- billing and shipping address
- email address
- phone number
- order details
- payment method selected
- delivery or pickup instructions
- account login details, if you create an account
- messages or enquiries you send to us
- website usage information, such as IP address, browser type and device information
We do not intentionally collect sensitive personal information unless you choose to provide it to us.
2. How we collect personal information
We may collect personal information when you:
- place an order through our website
- create an account
- contact us by email or through the website
- request support or ask a question
- arrange local pickup or delivery
- subscribe to updates or marketing, if this option is offered
- use our website, where cookies or analytics tools may collect technical information
3. Why we collect and use personal information
We collect and use personal information for purposes including:
- processing and fulfilling orders
- arranging local pickup by appointment
- arranging delivery or shipping
- sending order confirmations and updates
- responding to enquiries and customer support requests
- managing refunds, returns or order issues
- maintaining website security
- improving our website and customer experience
- meeting legal, accounting, tax and record-keeping obligations
We may use your email address to contact you about your order or enquiry. We will not send marketing emails unless you have opted in or where permitted by law.
4. Payments
We do not store full credit card details on our website.
If online payment options are offered, payments may be processed by third-party payment providers such as PayPal, Stripe, or other payment services. Those providers may collect and process payment information in accordance with their own privacy policies and terms.
If you pay by PayID or bank transfer, we may record that payment has been received and match it against your order number.
5. Shipping, pickup and delivery
If your order requires shipping or delivery, we may share the information reasonably necessary to deliver your order with couriers, freight providers or delivery partners. This may include your name, delivery address, phone number, email address and delivery instructions.
For local pickup by appointment, we may use your contact details to arrange a suitable pickup time.
6. Cookies and website technology
Our website may use cookies and similar technologies to support normal website and checkout functions.
Cookies may be used to:
- keep items in your cart
- remember your session while using the website
- allow account login functionality
- support checkout and payment functions
- help improve website performance and security
- provide website analytics, if analytics tools are enabled
You can control or block cookies through your browser settings, but some website features may not work properly if cookies are disabled.
7. Customer accounts
If you create an account on our website, we store the personal information you provide in your account profile and order history.
You can view or update some account details by logging into your account. You can also contact us if you need help accessing, correcting or deleting your information.
8. Comments, reviews and user-submitted content
If product reviews, comments or similar features are enabled, we may collect the information shown in the form, along with technical information such as your IP address and browser user agent to help detect spam and misuse.
If you submit a public review or comment, the content you submit may be visible to other website visitors.
9. Who we share personal information with
We may share personal information with third parties where reasonably necessary to operate our store and provide our services.
- website hosting and infrastructure providers
- email service providers
- payment processors
- shipping, courier or delivery providers
- IT support providers
- accounting, tax or legal advisers
- fraud prevention, security or spam detection services
- government, regulatory or law enforcement bodies where required by law
We do not sell your personal information.
10. Overseas storage and service providers
Some services we use may store or process information outside Australia. For example, our website, email, payment, analytics or cloud service providers may use systems or servers located in Australia or overseas.
Where we use third-party service providers, their handling of personal information is also subject to their own privacy policies and security practices.
11. How we protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
- using HTTPS/SSL security on our website
- limiting access to website and order information
- using secure administrator passwords
- using reputable hosting, email and payment providers
- keeping website software and plugins updated
- maintaining backups and security controls where appropriate
No online system is completely risk-free, but we take reasonable steps to keep customer information secure.
12. How long we keep personal information
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include keeping order, payment, tax and business records for legal, accounting and administrative purposes.
When information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
13. Accessing or correcting your personal information
You can contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, out of date, incomplete or misleading.
Contact: sales@southeastfrags.com.au
We may need to verify your identity before responding to a request.
14. Deleting your information
You may ask us to delete personal information we hold about you. We will consider your request, but we may need to retain some information where required for legal, accounting, tax, fraud prevention, dispute resolution, or business record-keeping purposes.
15. Privacy complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.
Contact: sales@southeastfrags.com.au
Please include details of your concern so we can investigate and respond.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.